Refund policy

Last updated: October 2026

All products sold through Islanova Studio are digital products. Because digital products are delivered electronically and cannot be returned, all sales are final.

No refunds or returns

We do not offer refunds, returns, exchanges, or cancellations once a digital product has been purchased.

This applies to all digital products, including:

• Showit website templates
• Shopify themes
• Canva templates
• Digital guides and resources
• Other downloadable products

Please review the product description, included features, platform requirements, and product previews before purchasing to make sure the product is right for you.

Having trouble with your purchase?

If you have an issue accessing your purchase, receiving your files, or using a product due to a technical issue, please contact us at hello@islanovastudio.com.

We're happy to help troubleshoot the issue and make sure you receive what you purchased.

Third party platforms

Some products require third party platforms such as Showit, Shopify, or Canva. You are responsible for maintaining any required account or subscription.

We cannot provide refunds because of changes to, limitations of, or issues with a third party platform.

Accidental purchases

Please review your order carefully before completing your purchase. Accidental purchases, duplicate purchases, or purchases made in error are not eligible for refunds.

If you believe you were charged incorrectly or received the wrong product, please contact us at hello@islanovastudio.com and we'll be happy to review the issue.

Questions

If you have questions about a product before purchasing, please contact us at hello@islanovastudio.com. We're happy to answer questions and help you choose the right product.